Refund, Return & Exchange Policy
This Return and Refund Policy outlines the terms and conditions under which you may return products and receive a refund. In agreement with these terms, you are making a purchase from our website.
Return Policy
- You have 30 days after receiving your item to request a return.
- To be qualified for a return, your item must be in the same condition as received, unworn or unused, with tags, and in its original packaging.
- Need to provide the receipt or proof of purchase.
- Contact us at info@upglad.store to initiate a return.
- Returns should be sent to the address 148 Blue Lakes Blvd N, Suite #103, Twin Falls, ID 83301 once fully approved.
Return Process:
- If your return is accepted, we'll provide you with a return shipping label.
- We will send you instructions on how to send your package.
- Remember that items sent back without requesting a return will not be accepted.
- To receive an RMA (Return Merchandise Authorization) number for your return, contact us info@upglad.store.
- When contacting us, include your Order#, items returning, and the reason for the return.
Refund Policy
- To Request an RMA#: Contact us at info@upglad.store to receive an RMA# for your return.
- Remember to include your Order No, items returning, and the reason for the return
- Return Conditions:
- Up Glad reserves the right to determine if returned merchandise is in sellable condition.
Return Acceptance:
- Return shipping labels will be provided if your return is accepted.
- Detailed instructions will be provided on how and where to send your package.
- The return of items without first requesting a return will not be accepted.
For any questions or concerns regarding your return, you can always reach out to us at info@upglad.store.