Refund, Return & Exchange Policy

This Return and Refund Policy outlines the terms and conditions under which you may return products and receive a refund. In agreement with these terms, you are making a purchase from our website.

Return Policy 

• You have 30 days after receiving your item to request a return.
• To be qualified for a return, your item must be in the same condition as received, unworn or unused, with tags, and in its original packaging.
• Need to provide the receipt or proof of purchase.
• Contact us at info@upglad.store to initiate a return.
• Returns should be sent to the address 148 Blue Lakes Blvd N, Suite #103, Twin Falls, ID 83301 once fully approved.

Return Process:

• If your return is accepted, we'll provide you with a return shipping label.
• We will send you instructions on how to send your package.
• Remember that items sent back without requesting a return will not be accepted.
• To receive an RMA (Return Merchandise Authorization) number for your return, contact us info@upglad.store. 
• When contacting us, include your Order#, items returning, and the reason for the return.

Refund Policy 

• To Request an RMA#: Contact us at info@upglad.store  to receive an RMA# for your return.
• Remember to include your Order No, items returning, and the reason for the return

• Return Conditions:
•  Up Glad reserves the right to determine if returned merchandise is in sellable condition.

Return Acceptance:

• Return shipping labels will be provided if your return is accepted.
• Detailed instructions will be provided on how and where to send your package.
• The return of items without first requesting a return will not be accepted.

For any questions or concerns regarding your return, you can always reach out to us at info@upglad.store.